Frequently Asked Questions
Everything you need to know about our authentic black opal jewelry.
Are your opals ethically sourced?
Yes, we specialize in ethically sourced, natural black opals directly from the mines in Lightning Ridge, Australia. We oversee the entire process from mining to cutting and polishing.
Do you offer international shipping?
We provide secure, insured international shipping to most countries worldwide via premium couriers to ensure your jewelry arrives safely.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund.
Do you provide certificates of authenticity?
Every piece of jewelry and loose stone comes with a signed Certificate of Authenticity detailing the gem's origin, weight, and characteristics.
Can I request a custom jewelry design?
Absolutely. We offer bespoke design services where you can select a loose opal and work with our master jewelers to create a one-of-a-kind setting.
How should I care for my opal jewelry?
To maintain its brilliance, clean your opal with warm soapy water and a soft brush. Avoid harsh chemicals, ultrasonic cleaners, and extreme temperature changes.